Return, Refund & Cancellation Policies:
As a manufacturing company of powder spices and jaggery, our return policy is designed to ensure customer satisfaction and address any issues that may arise with our products. Please review the following details of our return policy:
Quality Concerns: If you receive a product from us that has quality issues, such as mold, off-flavors, or other defects, we will gladly accept returns and provide a refund or exchange. We may require you to provide proof of purchase and/or return the product to us for evaluation before processing the refund or exchange.
Incorrect or Damaged Products: If you receive a product from us that is incorrect or damaged, please notify us within 24 hours of receiving the product. We may require you to provide photographic evidence of the incorrect or damaged product. We will then arrange for a return or exchange, depending on the availability of the product, or provide a refund.
Packaging Issues: If the packaging of our products is damaged or defective, please contact us within 24 hours of receiving the product. We may request photographic evidence of the packaging issue. We will then arrange for a return or exchange, or provide a refund, depending on the extent of the packaging issue.
Allergen Concerns: If you have a specific allergy concern related to our products, please review the product packaging and ingredient list carefully before consumption. We are not responsible for any adverse reactions resulting from allergies or sensitivities to our products.
Exchanges and Refunds: For eligible returns, exchanges, or refunds, we will process them as promptly as possible, typically within 5-7 business days from the date the returned product is received and evaluated by us.
Return Shipping: In some cases, you may be responsible for the cost of return shipping. We recommend using a shipping method with tracking and insurance to ensure the safe return of the product.
Contact Us: If you have any concerns or questions regarding our return policy, please contact us through our customer service channels, including email or phone, as provided on our website or packaging.
Disclaimer: Please note that our return policy may be subject to change without prior notice. We reserve the right to make updates or modifications to our return policy as necessary. We appreciate your understanding and cooperation in adhering to our return policy.
As a manufacturer we may accept returns of unopened and unused powder spices and jaggery within a specified period of time, typically 30 days from the date of purchase. The returned products must be in their original packaging, unused, and in resalable condition.
Refunds: Upon receipt of the returned products, the manufacturer may issue a refund to the original payment method used for the purchase, minus any applicable restocking fees or shipping charges. The refund amount may also depend on the condition of the returned products.
Exchanges: In some cases, the manufacturer may offer exchanges for defective or damaged products. Customers may be required to provide proof of purchase and evidence of the defect or damage, such as photos or samples of the products.
Shipping: Customers are typically responsible for the cost of return shipping unless the return is due to a manufacturing defect or error on the part of the manufacturer.
Refund Processing Time: The manufacturer may have a specific timeline for processing refunds, which can vary depending on their internal processes. It’s important for customers to inquire about the expected timeline for refund processing.
Exceptions: The manufacturer may have certain exceptions to their refund policy, such as non-refundable items, custom orders, or products that have been opened or used. It’s essential for customers to review and understand the manufacturer’s specific refund policy to be aware of any exceptions.
Contact Information: The manufacturer may require customers to contact them directly for returns, exchanges, or refunds. Contact information, such as email addresses or phone numbers, may be provided on their official website or packaging.
Dispute Resolution: In the event of any disputes or issues related to refunds, the manufacturer may outline a dispute resolution process, which may involve further communication, mediation, or arbitration.
It’s important to thoroughly review and understand the manufacturer’s refund policy before making a purchase. If you have any questions or concerns, it’s recommended to contact the manufacturer directly for clarification.
As a manufacturer we had accepted cancellation policy for powder spices and jaggery products:
Timelines: The cancellation policy may specify a timeframe within which customers are allowed to cancel their order. For example, it may state that cancellations are only accepted within 24 hours of placing the order, or before the product has been shipped.
Fees: The cancellation policy may include information about any fees associated with cancellations. For instance, there may be a cancellation fee or a restocking fee deducted from the refund amount.
Requirements: The cancellation policy may outline any specific requirements that need to be met for a cancellation to be processed. For instance, the product may need to be returned in its original condition, unopened, and unused, in order for a cancellation to be accepted.