Culture
Our Policies
Your Privacy
Secured Privacy
Safe Data
Your Data
Statement
Legal Sharing
Collection of Personal Information We may collect personal information from you when you interact with our website, products, or services. The types of personal information we may collect include but are not limited to. Name, Contact information, such as email address, mailing address, and phone number, Payment information, such as credit card details Demographic information, such as age, gender, and location Usernames and passwords for account creation and access Other information that you voluntarily provide to us. Use of Personal Information We may use your personal information for various purposes, including but not limited to. Providing and improving our products and services. Processing and fulfilling orders Responding to inquiries and customer service requests. Sending marketing communications, newsletters, and promotional offers. Conducting research and analysis. Protecting our legal rights and interests. Complying with applicable laws and regulations. Disclosure of Personal Information, We may disclose your personal information to third parties in the following circumstances. Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you, and who are bound by contractual obligations to protect your personal information.
Legal Obligations: We may disclose your personal information as required by law, regulation, legal process, or governmental request.
Business Transfers: If our company undergoes a merger, acquisition, or sale of all or a portion of its assets, your personal information may be among the assets transferred.
With Your Consent: We may share your personal information with third parties with your consent. Data Retention and Security. We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations. We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure.
Purpose and Scope:
Purpose of this policy is to run the company smoothly & to grow company performance in the means of quality & continuous improvement by innovating technically & by technology.
To achieve this healthy working environment to be given to all sections of staff, employees, suppliers, vendors & contractors.
This policy establish & came into effect from June 2018 by Dinetic Organic Pvt Ltd. The aim of policy is to maximise opportunities in all sections of Dinetic Organic Pvt Ltd activities and to minimise adversity.
The policy applies to all activities and processes associated with the normal operation of organisation.
It is the responsibility of all Board members, staff, employees to identify, analyse, evaluate, respond, monitor and communicate risks associated with any activity, function or process within their relevant scope of responsibility and authority.
Quality Policy:
Everyone is responsible for the quality within the company and for maintaining high standards.
- Providing customers authentic with best quality products in best packing at affordable cost to meet their daily requirements.
- Operating the business to the systems required by ISO 22,000:2018.
Enhancing the skills of management and staff through review and actively pursuing an on-going training policy, the objective of which is to prepare worker, staff to perform their work more effectively.
Promoting the culture of continual quality improvements and the philosophy of getting things “right first time”.
Rigorously controlling the procurement, inspection, process, packing, dispatch, logistics of all products to whole seller, distributors, global customers & buyers.
Promoting the quality management systems and ensuring implementation is achieved by internal auditing, management review, corrective and preventive action.
Packing Policy:
It is important to mention our packing policy here because product quality & shelf life depends on packing given.
Packing comes in two categories.
- Domestic packing
- International packing.
Domestic Packing
Product Packing:
All our products will be packed as per Indian government rules & regulations. Packing will comes in above 51 micron LDPE/HDPE pouches / shrink wrapped with silica gel pouch (Only for Areca/ palm leaf products) with proper labelling like product name, ingredients, nutrient value, batch no, manufacturing date, shelf life or best before, bar code / QR code, company name, address & customer care no.
Master Packing (Carton):
Our all products will be packed in 5 ply corrugated cartons & maximum weight per carton will not exceed then 20 kg depending on product & its size. All cartons will be labelled from outside as per norms & terms. All cartons will be stretch film wrapped from outside.
International Packing (Export)
Product Packing:
All our products will be packed as per rules & regulations. Packing will comes in above 90 micron LDPE/HDPE pouches / shrink wrapped with silica gel pouch (Only for Areca/ palm leaf products) with proper labelling like product name, ingredients, nutrient value, batch no, manufacturing date, shelf life or best before, bar code / QR code, exporter & importer name, address.
Master Packing (Carton):
Our all products will be packed in 5 ply corrugated cartons outer 140/150 brown kraft paper & maximum weight per carton will not exceed then 20 kg depending on product & its size. All cartons will be labelled from outside as per norms & terms. All cartons will be stretch film wrapped from outside.
Certification
While exporting our products all required certificates will be obtain before material is been loaded in container.
Domestic Shipping Policy
At Dinetic Organic Private Limited, we strive to ensure timely and efficient delivery of ILIKA products to our customers across India. Below are our domestic shipping policies,
Shipping Method:
All orders will be shipped via e-commerce platform channel patners or our reliable road transport partners to ensure safe and timely delivery. Orders will be dispatched within 24 hours of confirmation of order / payment / cod (on e-commerce platform) or confirmation of payment on our website.
Shipping Charges:
Shipping charges will be borne by the customer and will be calculated based on the delivery location, weight, and dimensions of the package.
Order Processing Time:
Orders are processed and dispatched within 24 hours of order confirmation, excluding Sundays and public holidays.
Delivery Time:
Estimated delivery time is 3 to 4 days from the date of dispatch, depending on the delivery location.
Shipping Partner Details:
We work with trusted shipping partners to ensure that your products arrive in perfect condition and within the stipulated time frame.
Shipping Notifications:
After shipping, you will receive your shipment details, including the tracking number, on your registered E-mail ID and WhatsApp number, allowing you to track your order in real-time.
We strive to ensure a seamless and efficient delivery experience for all our customers.
International Shipping policy
At Dinetic Organic Private Limited, we aim to provide timely and efficient delivery of our ILIKA products to international customers through reliable sea and air shipping options.
Shipping Methods:
- Sea Shipping: Estimated delivery time of 20 to 25 days.
- Air Shipping: Estimated delivery time of 7 to 8 days.
Shipping Timeline:
- Small Quantity Orders: Orders will be processed to shipped within 24 hours of receiving payment confirmation.
- Bulk Quantity Orders: Processing time for bulk orders is 20 to 22 working days after receiving purchase order, duly signed aggrement, advance payment & letter of credit, after which the shipment will be ready to dispatched.
Shipping Charges:
- All international shipping charges will be borne by the customer and will be calculated based on the weight and destination of the shipment which will be mentioned in our quotation.
Shipping Confirmation:
Once your order is shipped, we will send the shipping details, including the tracking number, to your registered email address.
Dispatch Of Documents:
Once material is been dispatched all documents related to shippiment will be dispatched to customers office address via courier or mail after payment is cleared prior to shippment arrrival at customer port or been agreed in agreement.
Terms & Conditions :
Welcome, These Terms and Conditions outline the rules and regulations for the use of our website and services. By accessing our website and making a purchase, you agree to comply with and be bound by the following terms and conditions.
1. General
1.1. These terms and conditions govern your use of our website and the purchase of products from Dinetic Organic Private Limited (hereinafter referred to as “we,” “our,” or “us”).
1.2. By using our website or purchasing any products, you accept these terms and conditions in full. If you disagree with any part of these terms, please refrain from using our website or services.
2. Products
2.1. Our products include organic spices, jaggery, and other food-related items.
2.2. All products are subject to availability. We reserve the right to limit the quantities of any product that we offer.
2.3. We strive to display accurate images and descriptions of our products, but we do not guarantee that the colors or details will be completely accurate.
3. Pricing and Payment
3.1. All prices listed on the website are in INR (Indian Rupees) and are exclusive of applicable taxes and shipping costs unless otherwise stated.
3.2. We reserve the right to change our product prices at any time without prior notice.
3.3. Payment must be made in full at the time of purchase using the available payment methods, including credit/debit cards, net banking, UPI, or any other method specified on the website.
3.4. Any additional fees such as taxes or shipping charges will be clearly indicated before completing your purchase.
4. Intellectual Property
4.1. All content, including but not limited to text, images, logos, and product information available on the website, is the intellectual property of Dinetic Organic Private Limited.
4.2. You may not reproduce, distribute, or use our content without prior written permission.
5. Privacy Policy
5.1. We are committed to protecting your privacy and handling your personal information in accordance with our Privacy Policy, which is available on our website.
5.2. By using our website, you consent to the collection and use of your personal information as outlined in the Privacy Policy.
6. Indemnification
6.1. You agree to indemnify and hold Dinetic Organic Private Limited harmless from any claims, damages, losses, liabilities, or expenses arising out of your breach of these terms and conditions or your use of the website or our products.
7. Governing Law and Jurisdiction
7.1. These terms and conditions shall be governed by and construed in accordance with the laws of India.
7.2. Any disputes arising out of or relating to these terms will be subject to the exclusive jurisdiction of the courts in Kalyan, Maharashtra, India.
8. Changes to Terms and Conditions
8.1. We reserve the right to update or modify these terms and conditions at any time without prior notice. Any changes will be effective immediately upon posting on the website.
8.2. Your continued use of our website and services following the posting of changes will constitute your acceptance of those changes.
Moreover terms comes in two categories
- Terms For Domestic Customer
- Terms For International Customer.
Terms for domestic customer’s:
Domestic customers are our online purchase customer, whole seller, distributor, stockiest for them all products will be supplied on basis of pre-order & pre-payment. Depending upon the frequency / quantity of purchase payment terms can be changed, But all the rights for same will be of Dinetic organic pvt ltd. On E-commerce all payment will be 100 % pre-payment. The above said terms will be applicable to B2B & B2C also.
Terms for international customer’s:
Terms & payment terms will be discussed and finalised with buyer in purchase order/agreement depending upon quantity / frequence of purchase of products, aivability of stock, raw material, market updates. The above said terms will be applicable to B2B & B2C also.
Employee Work Policy :
Effective Date: 01/05/2018
At Dinetic Organic Private Limited, we believe that our employees are our most valuable asset. This employee policy has been established to outline the guidelines and expectations for all employees, ensuring a productive and harmonious work environment. By adhering to these policies, we foster a culture of respect, fairness, and teamwork.
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Equal Employment Opportunity: Dinetic Organic Private Limited is an equal opportunity employer. We do not discriminate against any employee or applicant based on race, color, religion, gender, age, national origin, disability, sexual orientation, or any other protected characteristic.
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Code of Conduct: All employees are expected to conduct themselves in a professional and ethical manner at all times. This includes respecting company policies, colleagues, clients, and stakeholders.
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Workplace Harassment and Discrimination: Dinetic Organic Private Limited has a zero-tolerance policy towards any form of harassment or discrimination in the workplace. Employees must promptly report any incidents to the Human Resources Department for investigation and resolution.
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Confidentiality and Intellectual Property: Employees must maintain the confidentiality of all proprietary and sensitive information belonging to the company, clients, or business partners. Additionally, any intellectual property created during the course of employment belongs solely to the company.
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Workplace Safety: Ensuring a safe and healthy work environment is a shared responsibility. All employees must follow safety guidelines, report hazards, and use equipment in a responsible manner.
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Work Hours and Attendance: Employees are expected to adhere to their designated work hours and promptly report any absences or tardiness. Flexible work arrangements may be available based on the department’s needs and managerial approval.
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Leave Policy: The company provides various types of leave, including vacation, sick leave, and personal leave. Employees must request and obtain approval for leave in advance, except in emergencies.
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Performance Evaluation and Development: Performance evaluations are conducted periodically to assess employees’ contributions and identify areas for growth. The company encourages employees to seek opportunities for professional development.
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Social Media and Online Conduct: Employees are responsible for their online conduct, both professionally and personally. Exercise discretion and avoid engaging in activities that could harm the company’s reputation.
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Conflict of Interest: Employees must avoid situations that create or appear to create conflicts of interest between personal interests and the company’s best interests.
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Drug and Alcohol Policy: The use, possession, or distribution of illegal drugs or alcohol on company premises or during work hours is strictly prohibited.
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Termination of Employment: The company reserves the right to terminate employment based on performance, misconduct, or other legitimate business reasons.
Note:
This policy is not exhaustive, and employees are encouraged to refer to the company’s comprehensive Employee Handbook for more detailed guidelines. By joining Dinetic Organic Private Limited, employees agree to comply with these policies and contribute to a positive work environment.